KITTIDECHA, C. Application of Kansei Engineering and DEMATEL to prioritize service quality in Thai government hospital. RMUTP Research Journal Sciences and Technology, Bangkok, Thailand, v. 12, n. 2, p. 103–114, 2018. DOI: 10.14456/jrmutp.2018.26. Disponível em: https://ph02.tci-thaijo.org/index.php/RMUTP/article/view/112455. Acesso em: 3 may. 2024.