BALAMURUGAN, B.; SEKARAN, E. C. Mathematics of Call Blending in Call Centres. Science & Technology Asia, [S. l.], v. 16, n. 2, p. 47–53, 2015. Disponível em: https://ph02.tci-thaijo.org/index.php/SciTechAsia/article/view/41219. Acesso em: 3 may. 2024.