Increasing Efficiency of Employees in the Distribution Center for the Convenience Stores by Finding the Factors Affecting the Error in the Product Arrangement
Keywords:
Factor affecting work efficiency, Distribution center, Convenient storeAbstract
The objectives of this study are to find the effecting factors of error product arrangement in the distribution center for convenient stores, and the effective approaches for improving product arrangement. This study is a survey research using questionnaires as a research instrument to collect the data. The research samples used in this study are 60 product arrangement staffs from the highest error product arrangement section. Statistics employed for analyses of the data included frequencies, percentage, mean, standard deviation, one-way ANOVA and least square difference (LSD). The results reveal that 1) the personal characteristic as age and education had significantly effect on the number of error product arrangement at 0.01 level and the duration of employment had significantly effect on the number of error product arrangement at 0.05 level 2) the behavioral factors affected the error product arrangement at 0.01 significant levels is increasing the speed of product arrangement when small amount of arranged products in work cycle, at 0.05 significant levels is when the arrangement was around before breaking or the end of the shift and at 0.1 significant levels is cross checking between the number of arrangement product and the number in the assignment sheet before shipping 3) the factors of environment and working facilities affected the number of error product arrangement at 0.01 significant level are the damaged storage location label, the items in an adjacent storage location are similar, product arrange before breaking or the end of the shift, and small amount of arranged product in work cycle. According to the proposed approach for improving product arrangement staff performance in this study, the product arrangement error can be reduced up to 28.14%.
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