Implementation of Quality Management System: Experience from the Thai Automotive Industry

Abstract

The purpose of this study is to carry out an investigation of the progress made in the development ofa quality management system to meet the international standards according to ISO9000 series. Thai automotiveindustry being the most successfully certified by an accreditation body will be surveyed. A systematic study isconducted on the current status of ISO9000 series, the profile of the certified companies, motivation andexperience to deal with the project management are also discussed. Because of the growth in quality managementsystem in many sectors of Thai industry, there has until now been a few such study. However, the findings of thisstudy are quite similar to the previous study conducting in Thailand and other countries.