The Impact of Hotel Capabilities on Innovations
Keywords:
Hotel capabilities,, Internal capability, External capability, Service innovation, Organizational innovationAbstract
This article considers the investigation of hotel capabilities, both internal and external, which effect on innovations in Thai hotel industry. The data collection surveyed in Bangkok and popular destinations in Thailand. A 123 valid questionnaires have applied for data analysis. The multiple regression was conducted to examine the empirical model. Finding exposed a positive relationship between hotel capabilities and innovations. Nevertheless, management capability and information and knowledge capability have a negative effect on service innovation. The current study has only examined hotel capabilities in 4 dimensions. Internal capability consists of human capability and management capability. External capability consists of external collaboration capability and information and knowledge capability. More broadly, research is also needed to determine other capabilities which have a positive impact on hotel innovations. The higher level of hotel capabilities aims to improve service innovation and organizational innovation. The previous studies found that innovation helps to generate a sustainable competitive advantage. Hence, hotels should play attention on its capabilities improvement. This study is asserted the previous studies on the impact of internal and external capability on innovation, which is limited in service industry.
References
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[53] J. Giniuniene and L. Jurksiene, “Dynamic Capabilities, Innovation and Organizational Learning: Interrelations and Impact on Firm Performance,” Procedia - Soc. Behav. Sci., vol. 213, no. 1997, pp. 985–991, 2015.
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[55] P. Birgit and W. Klaus, “Innovation through Cooperation in Destinations: First Results of an Empirical Study in Austria,” Anatolia, vol. 18, no. 1, pp. 139–156, 2007.
[56] J. Vega-Jurado, A. Gutiérrez-Gracia, I. Fernández-de-Lucio, and L. Manjarrés-Henríquez, “The effect of external and internal factors on firms’ product innovation,” Res. Policy, vol. 37, no. 4, pp. 616–632, 2008.
[57] J. Nieves, A. Quintana, and J. Osorio, “Knowledge-based resources and innovation in the hotel industry,” Int. J. Hosp. Manag., vol. 38, pp. 65–73, 2014.
[58] M. L. Monica Hu, J. S. Horng, and Y. H. Christine Sun, “Hospitality teams: Knowledge sharing and service innovation performance,” Tour. Manag., vol. 30, no. 1, pp. 41–50, 2009.
[59] C. Cooper, “Knowledge management and tourism,” Ann. Tour. Res., vol. 33, no. 1, pp. 47–64, 2006.
[60] T.-W. Tang, M. C.-H. Wang, and Y.-Y. Tang, “Developing service innovation capability in the hotel industry,” Serv. Bus., vol. 9, no. 200, pp. 97–113, 2013.
[61] K. Vanichbuncha, Statistic for research. Bangkok: Chulalongkorn University Bookshop, 2012.
[2] THA, “Hotel Business Report 2015,” Bangkok, Thailand, 2015.
[3] E. M. Rogers, Diffusion of Innovations. . New York, NY: The Free Press, 1983.
[4] H. Baumgartner and C. Homburg, “Applications of structural equation modeling in marketing and consumer research: A review,” Int. J. Res. Mark., vol. 13, no. 2, pp. 139–161, 1996.
[5] OECD/Eurostat, Oslo Manual: Guidelines for collecting and interpreting innovation data, 3rd ed. Paris, France: OECD Publishing, 2005.
[6] J. Schumpeter, The Theory of Economic Development. Cambridge, MA: Harvard University Press, 1934.
[7] F. Damanpour, R. M. Walker, and C. N. Avellaneda, “Combinative effects of innovation types and organizational Performance: A longitudinal study of service organizations,” J. Manag. Stud., vol. 46, no. 4, pp. 650–675, 2009.
[8] Y. Stamboulis and P. Skayannis, “Innovation strategies and technology for experience-based tourism,” Tour. Manag., vol. 24, no. 1, pp. 35–43, 2003.
[9] E. Martínez-Ros and F. Orfila-Sintes, “Innovation activity in the hotel industry,” Technovation, vol. 29, no. 9, pp. 632–641, 2009.
[10] B. Aldebert, R. J. Dang, and C. Longhi, “Innovation in the tourism industry: The case of Tourism@,” Tour. Manag., vol. 32, no. 5, pp. 1204–1213, 2011.
[11] A. M. Williams and G. Shaw, “Internationalization and innovation in tourism,” Ann. Tour. Res., vol. 38, no. 1, pp. 27–51, 2011.
[12] C. Edquist, L. Hommen, and M. McKelvey, Innovation and Employment: Process versus Product Innovation. Cheltenham: Edward Elgar, 2001.
[13] L. Victorino, R. Verma, G. Plaschka, and C. Dev, “Service innovation and customer choices in the hospitality industry,” Manag. Serv. Qual. An Int. J., vol. 15, no. 6, pp. 555–576, 2005.
[14] Y. Q. Yang, “The Research of Service Process innovation,” 2012 Fourth Int. Conf. Multimed. Inf. Netw. Secur., pp. 471–474, 2012.
[15] A. D’Amato and N. Roome, “Toward an integrated model of leadership for corporate responsibility and sustainable development: a process model of corporate responsibility beyond management innovation,” Corp. Gov., vol. 9, no. 4, pp. 421–434, 2009.
[16] L. Y. Wu, “Which companies should implement management innovation? A commentary essay,” J. Bus. Res., vol. 63, no. 3, pp. 321–323, 2010.
[17] W. Van Der Aa and T. Elfring, “Realizing innovation in services,” Scand. J. Manag., vol. 18, no. 2, pp. 155–171, 2002.
[18] J. . Gallego, L. . Rubalcaba, and C. . Hipp, “Services and organisational innovation: The right mix for value creation,” Manag. Decis., vol. 51, no. 6, pp. 1117–1134, 2013.
[19] J. Nieves and M. Segarra-Ciprés, “Management innovation in the hotel industry,” Tour. Manag., vol. 46, pp. 51–58, 2015.
[20] G. Wang, W. Dou, W. Zhu, and N. Zhou, “The effects of firm capabilities on external collaboration and performance: The moderating role of market turbulence,” J. Bus. Res., vol. 68, no. 9, pp. 1928–1936, 2015.
[21] C. Homburg and C. Kuehnl, “Is the more always better? A comparative study of internal and external integration practices in new product and new service development,” J. Bus. Res., vol. 67, no. 7, pp. 1360–1367, 2014.
[22] F. Orfila-Sintes and J. Mattsson, “Innovation behavior in the hotel industry,” Omega, vol. 37, no. 2, pp. 380–394, 2009.
[23] J. Mattsson and F. Orfila-sintes, “Hotel Innovation and Its Effect on Business Performance,” Int. J. Tour. Res. Int. J. Tour. Res., vol. 16, pp. 388–398, 2014.
[24] R. Thomas and E. Wood, “Innovation in tourism: Re-conceptualising and measuring the absorptive capacity of the hotel sector,” Tour. Manag., vol. 45, pp. 39–48, 2014.
[25] C. Lee, R. Hallak, and S. R. Sardeshmukh, “Innovation, entrepreneurship, and restaurant performance: A higher-order structural model,” Tour. Manag., vol. 53, pp. 215–228, 2016.
[26] J. P. J. De Jong, a Bruins, W. Dolfsma, and J. Meijaard, Innovation in service firms explored: what , how and why?, vol. 1. 2003.
[27] S. S. Tax and I. Stuart, “Designing and implementing new services: The challenges of integrating service systems,” J. Retail., vol. 73, no. 1, pp. 105–134, 1997.
[28] J. Sundbo, The organisation of innovations in services. Frederiksberg: Roskilde University Press, 1998.
[29] I. Miles, Innovation in services: Services in innovation. Manchester: Manchester Statistical Society, 1996.
[30] C. R. Martin, J. David, and A. H. Winnie, “International Journal of Service Industry Management Article information :,” Int. J. Serv. Ind. Manag., vol. 4, no. 1, pp. 49–65, 1993.
[31] U. De Brentani, “Success and Failure in New Industrial Services,” J. Prod. Innov. Manag., vol. Jg. 6, no. Nr. 4, p. S. 239-258, 1989.
[32] C. Easingwood, “New product development for service companies,” J. Prod. Innov. Manag., vol. 3, no. 4, pp. 264–275, 1986.
[33] J. B. Quinn, Intelligent enterprise: A knowledge and service based paradigm for industry. NewYork: The Free Press, 1992.
[34] C. Freeman and L. Soete, The economics of industrial innovation. London: Pinter, 1997.
[35] R. Barras, “Towards a theory of innovation,” Tech. Chang. Cent., pp. 161–173, 1986.
[36] R. Barras, “Interactive innovation in financial and business services: The vanguard of the service revolution,” Res. Policy, vol. 19, no. 3, pp. 215–237, 1990.
[37] R. Normann, Service Management : Strategy and Leadership in Service Business. Chicester: Wiley, 1984.
[38] F. Gallouj and O. Weistein, “Innovation in services,” Reserach Policy, vol. 26, pp. 537–556, 1997.
[39] H. Gatignon, M. L. Tushman, W. Smith, and P. Anderson, “A Structural Approach to Assessing Innovation: Construct Development of Innovation Locus, Type, and Characteristics,” Manage. Sci., vol. 48, no. 9, pp. 1103–1122, 2002.
[40] M. T. H. Meeus and C. Edquist, Introduction to Part I: Product and process innovation. Oxford: Oxford University Press, 2006.
[41] F. Damanpour, “Organizational Complexity and Innovation: Developing and Testing Multiple Contingency Models,” Manage. Sci., vol. 42, no. 5, pp. 693–716, 1996.
[42] B. Amable and S. Palombarini, “Technical change and incorporated R&D in the service sector,” Res. Policy, vol. 27, no. 7, pp. 655–675, 1998.
[43] C.-C. Chien, H.-C. Lin, and B. Ya-Hui Lien, “Capability contingent: the impact of organisational learning styles on innovation performance,” Total Qual. Manag. Bus. Excell., vol. 26, no. October, pp. 14–28, 2015.
[44] G. Sirilli and R. Evangelista, “Technological innovation in services and manufacturing: results from Italian surveys,” Res. Policy, vol. 27, no. 9, pp. 881–899, 1998.
[45] I. Miles, Services Innovation: A Reconfiguration of Innovation Studies. Manchester: University of Manchester, 2001.
[46] C. M. Hall, “Innovation and tourism policy in Australia and New Zealand: never the twain shall meet?,” J. Policy Res. Tour. Leis. Events, vol. 1, no. 1, pp. 2–18, 2009.
[47] C. Camisón and V. M. Monfort-Mir, “Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives,” Tour. Manag., vol. 33, no. 4, pp. 776–789, 2012.
[48] H. Armbruster, A. Bikfalvi, S. Kinkel, and G. Lay, “Organizational innovation: The challenge of measuring non-technical innovation in large-scale surveys,” Technovation, vol. 28, no. 10, pp. 644–657, 2008.
[49] J. M. Birkinshaw, G. Hamel, and M. J. Mol, “Management innovation,” Acad. Manag. Rev., vol. 33, no. 4, pp. 825–845, 2008.
[50] J. R. L. Howells and B. S. Tether, “Innovation in Services: Issues at Stake and Trends – A Report for the European Commission,” Brussels, 2004.
[51] F. Orfila-Sintes, R. Crespí-Cladera, and E. Martínez-Ros, “Innovation activity in the hotel industry: Evidence from Balearic Islands,” Tour. Manag., vol. 26, no. 6, pp. 851–865, 2005.
[52] Hotels & Hospitality Group, “Hotel Destinations Thailand,” Jones Lang LaSalle Property Consultants Pte Ltd, 2016.
[53] J. Giniuniene and L. Jurksiene, “Dynamic Capabilities, Innovation and Organizational Learning: Interrelations and Impact on Firm Performance,” Procedia - Soc. Behav. Sci., vol. 213, no. 1997, pp. 985–991, 2015.
[54] A.-K. Ridder, “External Dynamic Capabilities: Creating Competitive Advantage in Innovation via External Resource Renewal,” Faculty.Haas.Berkeley.Edu, pp. 0–48, 2012.
[55] P. Birgit and W. Klaus, “Innovation through Cooperation in Destinations: First Results of an Empirical Study in Austria,” Anatolia, vol. 18, no. 1, pp. 139–156, 2007.
[56] J. Vega-Jurado, A. Gutiérrez-Gracia, I. Fernández-de-Lucio, and L. Manjarrés-Henríquez, “The effect of external and internal factors on firms’ product innovation,” Res. Policy, vol. 37, no. 4, pp. 616–632, 2008.
[57] J. Nieves, A. Quintana, and J. Osorio, “Knowledge-based resources and innovation in the hotel industry,” Int. J. Hosp. Manag., vol. 38, pp. 65–73, 2014.
[58] M. L. Monica Hu, J. S. Horng, and Y. H. Christine Sun, “Hospitality teams: Knowledge sharing and service innovation performance,” Tour. Manag., vol. 30, no. 1, pp. 41–50, 2009.
[59] C. Cooper, “Knowledge management and tourism,” Ann. Tour. Res., vol. 33, no. 1, pp. 47–64, 2006.
[60] T.-W. Tang, M. C.-H. Wang, and Y.-Y. Tang, “Developing service innovation capability in the hotel industry,” Serv. Bus., vol. 9, no. 200, pp. 97–113, 2013.
[61] K. Vanichbuncha, Statistic for research. Bangkok: Chulalongkorn University Bookshop, 2012.
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2018-06-30
How to Cite
Chumnumporn, K., Jeenanunta, C., & Pongathornwiwat, A. (2018). The Impact of Hotel Capabilities on Innovations. Journal of Applied Statistics and Information Technology, 2(2), 50–60. Retrieved from https://ph02.tci-thaijo.org/index.php/asit-journal/article/view/165724
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เนื้อหาและข้อมูลที่ปรากฏในบทความที่ตีพิมพ์ในวารสารสถิติประยุกต์และเทคโนโลยีสารสนเทศถือเป็นความคิดเห็นส่วนบุคคลของผู้เขียนแต่ละท่าน ความผิดพลาดของข้อความและผลที่อาจเกิดจากนำข้อความเหล่านั้นไปใช้ผู้เขียนบทความจะเป็นผู้รับผิดชอบแต่เพียงผู้เดียว บทความ ข้อมูล เนื้อหา รูปภาพ ฯลฯ ที่ได้รับการตีพิมพ์ในวารสารถือเป็นลิขสิทธิ์ของวารสาร หากบุคคลหรือหน่วยงานใดต้องการนำทั้งหมดหรือส่วนหนึ่งส่วนใดไปเผยแพร่ต่อหรือเพื่อกระทำการใดๆ จะต้องได้รับอนุญาตเป็นลายลักอักษรณ์จากวารสาร ก่อนเท่านั้น
