Applying Government Innovations for Public Management and Public Service

Abstract

This paper aims to study the models and applications of technology and innovations in the public management and public service delivery of the public sector. Thailand is transitioning toward a digital economy, with technology and innovation being important drivers of the country toward economic growth. Innovation serves as a vital mechanism for pushing the economic system forward, having a statistically significant positive impact on economic growth. Thailand's innovation capability rankings have been continuously improved. There has been a concurrent increase in research investment trends in innovation. Government Innovation can be applied in various forms, depending on the context or challenges a country or organization faces. The types of government innovation can be categorized as policy innovation, service and product innovation, delivery innovation, process, and organization innovation, and process interaction innovation. Examples of countries that have substantially developed government innovation, i.e., Sweden, United Kingdom, United States, and South Korea, are presented. These countries developing government innovation primarily focus on innovating products and services, utilizing digital technology as a crucial tool for innovation. Examples of government innovations applied for public benefit can be summarized as artificial intelligence (AI), blockchain, big data analytics, and government innovation labs. In conclusion, Thailand has extensively utilized innovations for public service development, although limited to services provided by government agencies. The public should actively participate in co-creating innovative public management by providing opinions, creative suggestions, and practical solutions for various issues.