A Systematic Synthesis of Data Governance and Cybersecurity on Trust and Acceptance of Digital Government in Thailand
Keywords:
Cybersecurity, Data Governance, Digital Government, Digital Trust, Technology Acceptance, Technical VerifiabilityAbstract
This review article presents a systematic synthesis of the structural relationship between data governance and cybersecurity and examines their collective influence on public trust and the acceptance of digital government services in Thailand. Using a qualitative Systematic Literature Review (SLR) of global and domestic scholarly works published between 2017 and 2026, the study explores the complex balance between technological advancement and societal confidence.
The findings reveal a critical paradox: while Thailand is actively pursuing its ambition to become one of the top 40 digital governments by 2027, persistent cyber threats and data breaches continue to undermine public trust. The synthesis suggests that data governance provides the institutional framework for transparency and data quality, whereas cybersecurity establishes the technical foundation for risk mitigation. When integrated, these two pillars enable what is referred to as “technical verifiability,” which functions as a key mechanism that encourages citizens to move from basic awareness toward meaningful acceptance of digital technologies.
Policy recommendations highlight the need to transition from fragmented “data silos” to an integrated national data architecture. By adopting Privacy-Enhancing Technologies (PETs) and promoting a stronger culture of institutional accountability, the Thai government can move beyond the mere deployment of digital systems toward building the enduring digital trust required for a sustainable digital future.
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