A Survey of Thai Contractors’ Construction Claims and Claim Management

Abstract

The substantially increasing number of construction claims indicates the need for the implementation of an effective construction claim management.  This research aimed at surveying the frequencies and the severities of the occurrences of each type of construction claims, the contractors’ claim management problems and improvement guidelines, as well as assessing the efficiencies of the contractor’s organizations in managing their claims, which are classified into five sub-processes: 1) claim recognition and identification, 2) claim notification, 3) claim data collection, 4) claim analysis and pricing, and 5) claim negotiation.  Three hundred construction companies from all parts of Thailand were selected and sent questionnaires.  The data related to the frequencies, the severities (the level of the damages for each occurrence), the problems or comments, and the contractors’ claim management efficiencies observed from this research could be used to solve or improve the contractors’ claim management system.