Development of Chat Bot System: A Case Study of Airports of Thailand Public Company Limited

Abstract

This research project has three objectives. 1) Development of chat bot system: a case study of airports of Thailand public company limited 2) Satisfaction assessment of Development of chat bot system: a case study of airports of Thailand public company limited 3) System performance evaluation of chat bot system: a case study of airports of Thailand public company limited. The target groups are new AOT staffs and IT specialists in IT department, the simple are 3 system experts and new AOT staffs 30 people. The statistics used to analyze information as follow; the mean (x̅) and standard deviation (SD.).

            The results indicated that: 1) Development of chat bot system: a case study of airports of Thailand public company limited can be use with high quality 2) the result of user satisfaction achievement is high level (x̅=3.96, S.D. = 0.86) 3) the result of system performance evaluation achievement is very good level (x̅=4.64, S.D. = 0.05).