THE DEVELOPMENT OF INFORMATION SYSTEM FOR COMPLAINT AND FOLLOW UP FROM LOCAL PEOPLE TO PUBLIC SECTOR

Abstract

The objectives of this research were (1) to develop an information system for complaints and follow up from local people to public sector and (2) to evaluate the user satisfaction with the developed information system for complaints and follow up from local people to public sector. The language used for developing applications that run on Web applications were HTML, CSS, Java, PHP, Bootstrap Front-end Framework and Apache Cordova Framework was used for application development on mobile apps on Android and iOS and a MySQL database management system.
From the results of the evaluation of the applications performance by experts, it was found that the overall performance was at a high level with the mean of 4.39. The overall satisfaction of public sector users was at a high level with the mean of 4.41, and the overall satisfaction of the general public was at a high level with the mean of 4.24. Based on the results, it can be deemed that the developed system could meet the needs of the users and was in line with the development of the current information system of public sector.