Dimensions of warehouse management performance indicators

Abstract

Abstract

This study aims to categorize the performance measurement indicators for warehouse management system (WMS).  After reviewing literature publishing in leading international journals in logistics and supply chain management field, most frequently cited of WMS performance measures/indicators were identified.  Then, Q-Sort technique was used to categorize those measures/indicators reflecting an identical quality assigning by three groups of practitioners.  All of them have been responsible for managing warehouse in three business sectors – manufacturing, retails, and logistics services respectively.  The result of this study guides management team to allocate the limited resources in order to ensure that WMS will be designed, monitored, and controlled efficiently and effectively.