การจัดทำดัชนีชี้วัดหลักโดยใช้เทคนิคการวัดผลเชิงดุลยภาพในโรงงานผลิตมอเตอร์

Abstract

In time of economic crisis, organizations are increasingly interested in Key Performance Indicators (KPIs) to gain competitive advantages by creating clear indicators which give enough and useful information of the organization; such as not-as-planed production problems or inefficient resources usage. However, many organizations do not implement KPI tools successfully; either an unsuitable number of KPIs (too few or too many) or lacking coherence. Therefore, Balanced Scorecard become necessary to deal with the problems in KPI development. This research paper aims at developing KPIs according to the principle of balanced scorecard, which takes 4 aspects of organizations into account, so as to set relevant targets for each indicator. Consequently, strategic plans are formulated along with a balanced scorecard in order to provide suitable action plans and waste reduction measures for the organizations. After implementing the action plan , the percentage of qualified product which pass the first quality control is 95 and waste is 2 percent which is consider as reduction.