DEVELOPMENT OF A WEB APPLICATION TO ENHANCE ORDER MANAGEMENT EFFICIENCY IN WHOLESALE FRESH FOOD BUSINESS

Abstract

     This research aimed to develop a responsive web application for managing orders in a wholesale fresh food business, which previously faced issues using LINE chat, resulting in communication errors, lost orders, and incorrect order sequencing, leading to financial losses and delayed work processes. The development of this web application employed CRUD (Create, Read, Update, Delete) principles to enhance data management efficiency and reduce processing time and errors.The application testing over 60 days revealed that the average time to manage an order was reduced from    4 minutes to 1 minute (a 75% reduction), and errors in preparing goods were reduced from an average of no less than 2 items per day to zero (a 100% reduction). Consequently, the application helped to reduce financial losses by 13,087,000 Baht per year. Additionally, a satisfaction survey of 18 employees showed that the application received an overall average satisfaction score of 4.82 out of 5, indicating high satisfaction with usability, stability, and display design.The development of this application significantly improved the order management process, reduced losses, and increased employee satisfaction.