DEVELOPMENT OF HOSPITAL QUEUE MANAGEMENT SYSTEM FOR MULTIPLE SERVICE POINTS USING FIFO AND UNIQUE IDENTIFIER: A CASE STUDY OF LARGE COMMUNITY HOSPITAL IN PHICHIT
Keywords:
FIFO, UID, Queue management system, Hospital serviceAbstract
This research focuses on the development of a queue management system for a large community hospital to enhance service efficiency across multiple service points. The existing system encountered issues in service order sequencing and data inconsistencies between service stations, resulting in delays and confusion regarding patient queue status. The newly developed system applies the First-In, First-Out (FIFO) principle and utilizes unique identifiers (UIDs) to improve queue sequencing and ensure data consistency. The findings revealed that the new system significantly improved queue management efficiency reducing waiting time at the history-taking point by 50% and at the examination room by 11%. In addition, a user satisfaction survey showed that 78.33% of hospital staff rated their satisfaction at the highest level in terms of queue management, ease of use, and display design. Therefore, the developed system can enhance the efficiency of queue management, reduce service delays, and improve the overall organization of hospital service workflows.
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Doi: 10.21608/ejnhs.2023.327887
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