Queue Management and Food Ordering System for Restaurants Via Web browser

Abstract

This research aimed to develop an efficient queue management and food ordering system for restaurants via a web browser platform and evaluate user satisfaction. The system was developed according to the System Development Life Cycle (SDLC) process, beginning with problem analysis and user requirements gathering. The system was designed and developed using Visual Studio Code and MySQL for database management. The sample group consisted of 30 participants, including 5 restaurant owners and staff and 25 customers, selected through purposive sampling. The research tools included      a performance evaluation form for the system and a user satisfaction questionnaire. Data analysis used descriptive statistics, including means and standard deviations. The research findings revealed that 1) the developed web browser platform queue and food ordering system is divided into 3 groups of users, where (1) customers can browse the menu, manage table queue reservations, and place advance orders; (2) staff can systematically manage menu items, customer information, and reservations; and (3) restaurant owners have full access to manage all data, including food items, customers, staff, and reservations, as well as to view sales reports and order reports, which are beneficial for data analysis and strategic marketing planning. The overall system performance was rated at the highest level, with a mean score of 4.58. 2) The user satisfaction was rated at a high level, with system efficiency and usefulness at a mean of 4.36, support and service at a mean of 4.30, and system design at a mean of 4.36.      In conclusion, users expressed a high level of satisfaction with all aspects of the developed system.