Appropriate Performance Indicators Determining for Service Center Division of Electricite Du Laos in Salavan Province, Laos PDR

Abstract

This research aims to determine an appropriate performance indicators and operations factors weighting for service center division of Electricite Du Laos in Salavan Province, Laos PDR. The research start by gathering information about the factors that affect stakeholders. Research papers on the concept of synthesis and interview techniques for decision making group (Nominal Group Technique) to help in the decision. Indicators grouped with Affinity diagrams. Developed a questionnaire to determine the factors. Selected and sent questionnaires to experts for analysis. Then send questionnaires to 100 samples. Questionnaires processor by computer programing. Then set up the pairwise comparison questionnaire from Analytical hierarchy process (AHP) for department member 8 persons to comparison evaluate. When the questionnaires was processed by computer programing. The results showed that Appropriate Performance Indicators for Service Center Division of Electricite Du Laos in Salavan Province, Laos PDR are 35 factors. There are proper factors remaining 13 factors. And the Time factor weight is the most important and next up is Reliability and Cost factors which the important weight are 0.45 0.34 and 0.21 respectively. From the result Members of Electricite Du Laos can be used to prioritize future work plan for the next time.