Efficiency Improvement of Information Flow in the record keeping system Using Lean Concept: A case study
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Abstract
The case study company encountered issues with redundant and unstructured data recording and inventory checking processes, resulting in delays, a lack of accuracy, and communication errors. These inefficiencies also led to the company’s inability to effectively meet customer demands. Additionally, the company lacks personnel with expertise in information technology, preventing the full utilization of digital systems for data management. To address these challenges, this research aims to study the problems and propose solutions to improve the data recording system. It also analyzes the waste occurring in operational processes by applying Lean Thinking to identify and assess problems using tools such as the Fishbone Diagram, the 5W+1H technique, and the 8 Wastes concept. The ECRS principle is then employed to redesign the workflow by reducing unnecessary steps and minimizing processing time. After the improvement, the number of process activities was reduced from 17 to 12, and the average processing time was shortened from 93 minutes to just 24 minutes—representing a 74.19% reduction. This demonstrates the tangible efficiency achieved through the proposed process improvement approach.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
บทความ ข้อมูล เนื้อหา รูปภาพ ฯลฯ ที่ได้รับการตีพิมพ์ในวารสารฯ ถือเป็นลิขสิทธิ์ของวารสารฯ หากบุคคลหรือหน่วยงานใดต้องการนำทั้งหมดหรือส่วนหนึ่งส่วนใดไปเผยแพร่ต่อหรือเพื่อกระทำการใดๆ จะได้รับอนุญาต แต่ห้ามนำไปใช้เพื่่อประโยชน์ทางธุรกิจ และห้ามดัดแปลง
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