Students’ Satisfaction Towards Registration Services of Faculty of Industrial Technology, Nakhon Phanom University

Abstract

The purposes of the study were to investigate 1) students’ satisfaction towards registration services provided by the Faculty of Industrial Technology, Nakhon Phanom University, and 2) factors affecting students’ satisfaction towards registration services provided by the Faculty of Industrial Technology, Nakhon Phanom University. The population of this study included 1,938 students studying at the Faculty of Industrial Technology, Nakhon Phanom University in academic year 2019. The samples were 332 students by using the quota selection. The research tool was a questionnaire. The data were analyzed by frequency, percentage, arithmetic mean, standard deviation, and ranking.

The results were as follows: 1) the overall students’ satisfaction towards registration services provided by the Faculty of Industrial Technology, Nakhon Phanom University was rated at ‘very satisfied’ level (Mean = 3.66, S.D. = .74). 2) Factors affecting students’ satisfaction towards registration services provided by the Faculty of Industrial Technology, Nakhon Phanom University were rated by mean scores in descending order such as the aspect of buildings (Mean = 3.93, S.D. = .68) and the aspect of facilities (Mean = 3.91, S.D. = .67) were rated at ‘very satisfied’ level. The aspect of process was also rated at ‘very satisfied’ level (Mean = 3.90, S.D. = 1.06). Meanwhile, the aspect of faculty staff was rated at ‘somewhat satisfied’ level (Mean = 2.96, S.D. = .55). It was also found that the satisfaction towards registration services provided by the Faculty of Industrial Technology, Nakhon Phanom University did not correlate with research hypothesis that is, students’ satisfaction towards registration services provided by the Faculty of Industrial Technology, Nakhon Phanom University was rated at ‘very satisfied’ level, except the aspect of faculty staff was rated at ‘somewhat satisfied’ level.