The Development of Information System for Computer Maintenance using Queuing System With Rule – Based System : A Case Study of Pathumratchawongsa School, Amnat Charoen Province

Abstract

The objective of this study was to design and develop the information system for computer maintenance using queuing system with rule – based system in a case study of Pathumratchawongsa School, Amnat Charoen Province. The maintaining tasks are ordered by their priority considered from 4 aspects: 1) the status of computer’s owners, 2) the computer problems, 3) the kind of those problems and 4) the maintenance time. The system was developed in form of a web application by using PHP language with MySQL database.

The development and testing results showed that the system was able to order tasks in maintaining computers. Users were able to track the status of the maintenance and the technician was able to maintain computers quickly and conveniently. The system was evaluated in term of users’ satisfaction by using questionnaire collected from 2 groups including 5 computer experts and 30 general users. The average and the standard deviation of results from computer experts were 4.41 and 0.56 respectively, while those of results from the users were 4.48 and 0.62 respectively. It showed that the users’ satisfaction towards this system was in the high level.  Therefore, this system is usable and useful.