Development of Buakhao Restaurant Management System at the Professional Experience Training Center

Abstract

This research aimed to design and develop an efficient management system for Buakhao Restaurant at the Professional Experience Training Center and to evaluate user satisfaction with the developed system. The previous system relied on placing orders through staff or by phone, which caused delays, communication errors, and lack of systematic data for management. The system was developed following the System Development Life Cycle (SDLC), consisting of five stages: project planning, system analysis, design, implementation, and maintenance. The system was developed using PHP, jQuery, and MySQL. The key informants included five restaurant manager and staff and 20 customers. The research instruments included a system efficiency evaluation form and a user satisfaction questionnaire. Data were analyzed using mean and standard deviation. The results indicated that the developed system defined four main users roles: customers, order staff, kitchen staff, and managers. Customers can place orders and make payments independently through the system, reducing waiting times. Restaurant staff can manage food data, payments, store sales records, and generate reports. The system improved service efficiency and reduced order errors. The system’s efficiency was rated at a high level (= 4.42, SD=0.64), and user satisfaction was rated at a very high level (= 4.59, SD=0.54).