Exploratory Factor Analysis of Students Satisfaction on Academic Resources and Information Technology office Service of Nakhon Ratchasima Rajabhat University

Abstract

This research study Exploratory Factor Analysis of Students Satisfaction on Academic Resources and Information Technology office Service of Nakhon Ratchasima Rajabhat University. The purpose of this research was to study the survey of student satisfaction and study the behavior and satisfaction of students to use the service the library and information technology office service of Nakhon Ratchasima Rajabhat University. The samples used in the research include undergraduate students amount 372 regular academic year 2019, The statistical data in research, including Descriptive statistics and Exploratory Factor Analysis.

       The results showed the behavior and satisfaction of students to use the service the library and Information Technology office service Nakhon Ratchasima Rajabhat University. Found that Nakhon Ratchasima Rajabhat University students choose to use the service when they want to work select a service to do tasks such as homework most research percentage 39.00 and service during the afternoon (01.00 pm – 04.30 pm) percentage 52.15 most of the operating frequency rates apply to 1 -5 times per month percentage 89.25, and access 2 – 4 hours a day percentage 73.66 of satisfaction with using of services, office of Academic Resource and Information Technology, Nakhon Ratchasima Rajabhat University. Overall, the satisfaction is at a high level. The results showed satisfaction surveys of students on the Academic Resource and Information Technology Services Nakhon Ratchasima Rajabhat University. Consider to the composition of the Eigenvalue greater that 1 to 4 elements. Variance of all the Variance 56.664 percent of the composition is one part of the process of service. All variance was 19.995 percent at the two information resources. All variance was 14.009 percent at the 3 locations and facilities. Variance components and 12.334 percent of all 4 areas of service people and services. All variance was 10.362 percent.