การพัฒนาระบบบริหารจัดการร้านอิเล็กทรอนิกส์เซอร์วิส

Abstract

The objective of this paper is to study the demand on the management system in electronic service shops, to design and develop the system, and to assess the efficiency of the system. To study and development the management system, the researcher used the System Develop Life Cycle (SDLC) process. The population and samples were 14 business owners 36 employees and Information Technology Specialist that were selected by using a specific selection method. The tools used in this research consisted of 1) the interview form on the demand on the management system. 2) the system studying, analyzing, and developing form, and 3) the system performance assessment form. Data analysis was conducted by basing on content analysis and by using statistics including mean and standard deviation. The study results showed that the system users wanted the system that can support their management in the areas of customer information, sales, installation, equipment renting, device returning, repairs, and reporting. After developing the system that meets their demand, the system efficiency was evaluated by system users. It was found that the system was highly efficient in all aspects.