Development of Smart Online Meeting License Booking System : IT Innovation for Cost Reduction and Enhanced Organizational Performance
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Abstract
This research aims to: 1) develop an efficient centralized online meeting license booking system that enables equitable access for university personnel; 2) maximize the utilization efficiency of online meeting licenses; and 3) reduce the procurement costs of online meeting licenses for the university.
The research was conducted using a population of 832 personnel from Yala Rajabhat University. The study employed two sample groups: a purposive sample of 50 personnel for system development (comprising 25 faculty members, 15 support staff, and 10 administrative personnel), and a sample of 256 users for satisfaction evaluation (comprising faculty members, staff, and graduate students). Research instruments included a system developed using the Software Development Life Cycle (SDLC) with RESTful API architecture, consisting of a Laravel-based backend and Nuxt-based frontend. This system was integrated with the application programming interface of the online meeting platform for automated license management. Other instruments included a 5-level satisfaction questionnaire and Apache JMeter for performance testing. Statistical analyses employed included descriptive statistics, content analysis, and mixed-method analysis.
Research findings revealed that 1) the developed system efficiently managed centralized license allocation by reducing booking time from 30 minutes to 3 minutes (a 90% reduction) and decreasing booking steps from 10 to 4 steps. The system supported 500 concurrent users with an average response time of 1.2 seconds, maintained 99.8% uptime, and provided equitable access through Single Sign-On (SSO). 2) the system increased license utilization efficiency by 85% through shared allocation and automated usage monitoring, enabling queue management, usage tracking, and real-time statistical reporting. And 3) the system reduced license procurement costs by 60% through efficient resource utilization and elimination of unnecessary license purchases. User satisfaction evaluated from the sample of 256 users averaged 4.20 out of 5.00 (84%), indicating an excellent level of satisfaction. The research findings can be applied to other educational institutions and organizations with shared information technology resource management needs.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
เนื้อหาและข้อมูลในบทความที่ลงตีพิมพ์ในวารสารวารสารวิทยาศาสตร์และเทคโนโลยีถือเป็นข้อคิดเห็นและความรับผิดชอบของผู้เขียนบทความโดยตรงซึ่งกองบรรณาธิการวารสาร ไม่จำเป็นต้องเห็นด้วย หรือร่วมรับผิดชอบใด ๆ
บทความ ข้อมูล เนื้อหา รูปภาพ ฯลฯ ที่ได้รับการตีพิมพ์ในวารสารวารสารวิทยาศาสตร์และเทคโนโลยีถือเป็นลิขสิทธิ์ของวารสารวารสารวิทยาศาสตร์และเทคโนโลยีหากบุคคลหรือหน่วยงานใดต้องการนำทั้งหมดหรือส่วนหนึ่งส่วนใดไปเผยแพร่ต่อหรือเพื่อกระทำการใด ๆ จะต้องได้รับอนุญาตเป็นลายลักษณ์อักษรจากวารสารวารสารวิทยาศาสตร์และเทคโนโลยี ก่อนเท่านั้น
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