Development and Evaluation of a Web-based Training Project Management System for Administrative Digitalization in Higher Education

Abstract

Administrative digitalization in higher education institutions (HEIs) extends beyond pedagogical technologies and requires the reengineering of internal administrative workflows. This study reports the development and evaluation of a web-based Training Project Management System for a faculty of management science at a public university operating under resource constraints. A Research and Development design was employed. The system was built with PHP and MySQL following a structured system development life cycle, and its technical quality was assessed by a panel of five information systems specialists using the ISO/IEC 25010 quality model (𝑥̄ = 4.60). End-user acceptance was then evaluated with 300 lecturers, administrative staff, and students using a 24-item instrument covering perceived ease of use, information quality, system responsiveness, functional suitability, performance efficiency, and reliability (Cronbach’s alpha 0.731–0.858). Construct means ranged from 3.16 to 3.58, indicating moderate to high acceptance, with perceived ease of use rated highest (𝑥̄ = 3.58) and information quality lowest (𝑥̄ = 3.16); overall satisfaction averaged 3.44. Correlation analysis found no meaningful association between the six quality dimensions and overall satisfaction (r = −0.121 to 0.105), so the data do not support conclusions about which quality attributes drive satisfaction in this setting. The study contributes a documented, low-cost development and evaluation procedure for faculty-level administrative systems, together with a transparent account of what its evaluation data can and cannot establish.