Improvement of Medical Record Registration Unit Design of Songklanagarind Hospital Using Queueing Models
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Abstract
Nowadays, hospitals have become conscious of the quality of their services in providing an efficient assistance to patients. The purpose of this research is to design an improve the Medical Record Registration Unit of Songklanagarind hospital using queueing models. In this research, the simulation approach via ProModel Simulation software is applied to design and analyze the service model of the medical record registration unit by finding the number of service channels that are suitable for the current and future service demand and to reduce the waiting time of service users. During the period with the most patients receiving services from 7:00 a.m. to 10:00 a.m., 53%, the work can be divided into two groups, the first group, accounting for 80.27 percent of the total number of patients. The average service time was 4.00 minutes per job and the second group accounted for 19.73 percent of the total number of patients. There is an average service time of 1.30 minutes per job. The results showed that a single queue which is opened to all service channels and divided by work group can reduce the average time spent in waiting by 90.49%, from 11.57 minutes to only 1.10 minutes. The average time spent by users is reduced by 76.26%, from 22.33 minutes to 5.30 minutes.
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ลิขสิทธ์ ของมหาวิทยาลัยเทคโนโลยีราชมงคลพระนครReferences
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