กรอบการรับรู้สำหรับประเมินบริการกลุ่มเมฆในหน่วยงานภาครัฐ (A PERCEPTION-BASED FRAMEWORK TO EVALUATE CLOUD SERVICE IN GOVERNMENT AGENCY)

Abstract

An existing evaluation framework of cloud service involved technical complex key criteria and guidelines which were not be standardized. Then the evaluation outcomes of systems and agencies that used cloud services could not be compared. This research had developed the new methodology in evaluating the cloud service so that the outcome could be compared in order to be able to analyzing the value of budgeting and benefits received and to revising the government's cloud service usage policy. The research purposed was to 1) develop a standard perception-based framework to evaluate cloud service in government agency and 2) assess the level of acceptance by the stakeholders. Research tools were 1) a standard perception-based framework to evaluate cloud service in government agency, 2) a questionnaire. The Population was the stakeholders who worked at the information technology center of the government agencies whose mission were different, that were economic, security and social. The sample size was 76 stakeholders. The sampling method used was the stratified random sampling with 25 percent criterion. Statistics used in this research were mean, standard deviation, and One-way ANOVA. The results found that 1) a perception-based framework to evaluate cloud service compose of seven indicators that were achievement, problems solving, acceptance, satisfaction, efficiency, effectiveness, and creativity, 2) The overall acceptance of a perception-based framework by the stakeholder was at high level (X̅ =4.10). The analysis of the difference in level of acceptance of the stakeholders worked in different agencies with different mission using One-way ANOVA found that there was not significantly statistical difference at the level of .05.