Development of Information Systems for Medical Communication between Medical personnel and Life insurance company representatives

Abstract

              The purposes of this research were 1) to develop an information system for medical communication between medical personnel and life insurance company representatives and 2) to study the results of technology acceptance after using the information system. The sample group was Officers of the insurance department of a private hospital. The author conducted research by developing an information system based on a multitiered client-server network architecture and deployed by 10 healthcare professionals. The research instruments tools include communication information systems, Technology Acceptance Assessment Form, and the participant observation form.

           The research results revealed 1) an information system for medical communication between medical personnel and life insurance company representatives. It was found that the information system is divided into 3 sub-systems; life insurance company representative information recording system; Medical question and answer management system; and medical communication information reporting system, and 2) the results of technology acceptance after using information systems. It was found that users accepted technology at a high level because the information system can store the names of life insurance company representatives between January 2022 and October 2022, with a total of 258 names and a total of 2,872 medical questions, compared to the same period in 2021. There was a 31% increase in the number of questions. Therefore, the medical communication information system is an information system that helps access patient problems through life insurance company representatives.