DEVELOPMENT OF DIGITAL LIBRARY SERVICE SYSTEM USING E-S-QUAL MODEL AFFILIATED WITH PRIVATE TECHNOLOGICAL AND VOCATIONAL COLLEGES OF THAILAND, BANGKOK GROUP Articles
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Research on the Development of Digital Library Services Using the E-S-Qual Model at Private Vocational and Technical Colleges in Bangkok, Thailand The objectives of this research were: 1) To survey user re-quirements in order to understand the needs related to the use of digital library services, 2) To develop a digital library service system using the E-S-Qual model, and 3) To evaluate the effec-tiveness of the digital library service system using the E-S-Qual model. This research was conducted in three phases: - Phase 1 involved using questionnaires to collect data on user requirements. - Phase 2 focused on system development using WordPress on the XAMPP web server simulation platform. - Phase 3 evaluated the effectiveness of the digital library service system. The research utilized surveys and questionnaires with a 5-point Likert scale to collect data from a sample group consisting of 40 students, instructors, and educational staff. The sample was selected using purposive sampling, targeting those who had experi-ence using digital libraries. The statistical tools used in this research included percentage, mean, stand-ard deviation, and t-test analysis. The results showed that most respondents believed that the devel-opment of the digital library service system using the E-S-Qual model at private vocational and tech-nical colleges in Bangkok would enhance the accessibility of information, promote teaching and learn-ing, and support research activities. The performance evaluation by users indicated that the system was highly suitable for supporting the services provided to students, instructors, and staff at these colleges. The overall mean score was 4.63, with a standard deviation of 0.52. It can be concluded that the respondents con-sidered the development of the digital library system using the E-S-Qual model to be highly appropri-ate for practical implementation.
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