DEVELOPMENT OF INTELLIGENT DIALOGUE SYSTEM TO PROVIDE EDUCATION COUNSELING AND FURTHER STUDY GUIDANCE FOR BURIRAM RAJABHAT UNIVERSITY Articles

Abstract

Buriram Rajabhat University, as a local higher education institution, is aware of the importance of providing educational consultation and guidance to students. Therefore, it has developed an intelligent interactive chat system as another channel to provide services to students. The objectives of this research aims to 1) Study the counseling information provided for students and the guidance provided for them to enter Buriram Rajabhat University. 2) To develop an Intelligent Dialogue System to Provide Education Counseling and Further Study Guidance for Buriram Rajabhat University. And 3) Evaluate the satisfaction of using the Intelligent Dialogue System to Provide Education Counseling and Further Study Guidance for Buriram Rajabhat University. The research samples are divided into two groups, Group 1: a group for researching consulting information, consisting of 30 individuals selected according to the prescribed criteria. And Group 2: the population used to evaluate the satisfaction of users towards the intelligent dialogue system, consisting of 100 individuals selected by using a random sampling method. The research instruments consist of 1) Guidance and consultation database set. 2) The application of intelligent dialogue system. And 3) A user satisfaction assessment form towards the intelligent conversation system. The research results indicate as follows: 1) Obtain consultation information and summarize it into a set of educational consultation and further educational guidance databases. 2) An Intelligent dialogue system to provide education counseling and further study guidance for Buriram Rajabhat University that can provide information to interested people and learning. And 3) The results of the satisfaction assessment by the sample group were overall at the highest level ("x" ̅ = 4.71, S.D. = 0.60)