Degree Certificate Delivery Service System for Graduates Case Study Nakhonratchasima Rajabhat University

Abstract

         The purposes of the research were to 1) analyse and design processes for delivery services of graduation certificates., 2) develop a Degree Certificate Delivery Service System for Graduates case study Nakhon Ratchasima Rajabhat University., and 3) study the satisfaction of the graduates from Nakhon Ratchasima Rajabhat University. The 1,202 samples were requested for delivery services of graduation certificates, and 25 sample employees to support this system. This instrument includes the testing process and the impact of using the system to deliver graduation certificate services. The data will be analysed using descriptive statistics, percentages, mean, and standard deviation.

         The research findings showed that 1)  6,237 graduates of 2560-2562 requested to use the system for delivery services of graduation certificates, 1,202 people:19.27%.  2) The system for delivery services of graduation certificates has three components: graduates, employees, and the system for delivery services. The system saves the cost of graduation certificate trips by 612,816 baht from 55 provinces, and 3) evaluate the impact of using service support of the system for delivery services of graduation certificate case study Nakhon Ratchasima Rajabhat University at a high level ( = 4.76, SD. = 0.42. The support to the delivery process for support services for graduation certificates is appropriate.