Meeting Room Booking System Case Study : Office of The Permanent Secretary for Defence (Sisaman)
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Abstract
This study aimed to (1) design and develop an online meeting room reservation system for the Office of the Permanent Secretary for Defence (Srisaman), and (2) evaluate user satisfaction with the developed system. The target group consisted of 56 users of the online reservation system. The research instrument was a user satisfaction questionnaire specifically designed for the case study, and the data were analyzed using arithmetic mean and standard deviation.
The findings revealed that (1) the system was structured into three main components: the user membership module, the reservation management module based on military rank levels, and the satisfaction evaluation module for room usage; and (2) overall user satisfaction with the online reservation system was rated at the highest level, with a mean score of 4.53. This indicates that the system effectively enhanced the efficiency of the meeting room booking process at the Office of the Permanent Secretary for Defence (Srisaman). Specifically, users reported the highest level of satisfaction in terms of ease of use ( = 4.52), functionality (
= 4.50), and system performance
( = 4.55).
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