Development of an Efficient Web-Based Meeting Room Booking System: A Case Study of Yothinbumrung School
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Abstract
This research aimed to 1) examine the problems and requirements for developing an online meeting room reservation system at Yothinbamrung School; 2) design and develop an efficient and user-friendly reservation system; and 3) evaluate the system in terms of efficiency, user satisfaction, usage behavior, and security. The sample group was purposively selected from school personnel involved in using and evaluating the system. It comprised five information system experts, who assessed the system’s efficiency, and twenty system users, who evaluated user satisfaction, totaling 25 participants. The research instruments included questionnaires for evaluating system efficiency and user satisfaction, Google Analytics for analyzing user behavior, and OWASP ZAP for assessing system security. Data were analyzed using descriptive statistics, namely mean ( ) and standard deviation (SD).
The research findings revealed that 1) the existing system faced problems such as duplicate reservations and delayed status verification. Users expressed a need for a system that supports access across multiple devices, provides real-time information, and prevents duplicate bookings. 2) The developed prototype system implemented three levels of access rights, namely administrator, member, and guest and 3) The evaluations of system efficiency and user satisfaction were at a high level, with the system showing an average of 22 active users per month. The security assessment indicated only low-severity vulnerabilities. Therefore, the developed prototype system is suitable for real-world implementation and can serve as a model for designing efficient and secure information systems in other educational institutions.
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